New Integrated Ticketing System (ITS)

Come November 30, commuters on LRT and KL Monorail simply need just one ticket – thanks to a new Integrated Ticketing System (ITS) to be introduced by its operator, Syarikat Prasarana Negara Berhad (Prasarana).

Briefing the media in Kuala Lumpur, Prasarana Group Managing Director Shahril Mokhtar said the new RM115.2 million system, which is technically referred as the Automatic Fare Collection (AFC) system, would only require commuters a single ticket to use its three rail services - Kelana Jaya Line, Ampang Line and the Monorail Line.
“No more hassle of changing lines; no more need to queue to get two or three sets of tickets; but, simply just one single ticket that will allow you to travel faster and more convenient – all you need is one ticket.
“If today, you would need to change lines and buy separate tickets if you are using the different rail lines; those days will be history comes November 30 this year,” Shahril said, adding that Prasarana’s next target would be to incorporate the system with its RapidKL buses; and later in the future with KTM Komuter.
The new system would also allow customers to purchase and re-load their tickets on-line on the website; eliminating the frustration and discomfort of queuing at ticket vending machines and counters to purchase the tickets. Under the new system, Prasarana would also be introducing loyalty points to reward its users.
Shahril said: “As of today, the system had already been installed at four of our LRT stations –Taman Paramount and Abdullah Hukum for the Kelana Jaya line; Sultan Ismail and Bukit Jalil stations for the Ampang line. It’s on schedule and at present, the project is already 62 per cent completed.”
Installed by a joint venture Malaysian-Spanish company - INDRA-IRIS AFC Consortium (IIAC), the new system comprise new sets of automatic gates, ticket vending machines, passenger service machines, mobile validators, station computer system; central computer system; initialization machines, personalization machines.
Contracted to design, manufacture, deliver, install and test the new system, the company would also be responsible in managing the on-line ticket purchase.
According to Shahril, a total of 13 companies vied for the project before it was awarded to Konsortium IIAC.
Explaining on the need for change, Shahril said the current system was almost obsolete; and that Prasarana was finding difficulties on getting the spare parts.
“Hence, we cannot install new gates, which are of urgent need in view of the rising number in ridership. The current system simply could not support an integrated ticketing system; and more importantly, it could not support the current ridership,” Shahril said, adding that the current ridership for the three rail services was 350,000 daily.
“We aim to push to an average of half a million every day next year. Hence, the new of the new Integrated Ticketing System, which we aim to incorporate with the KTM Kommuter in a near future,” he added.
Issued on June 14, 2011 by Syarikat Prasarana Negara Berhad (Prasarana) Group Communications Department.